We're sorry you're unable to log in to the client mobile app right now. It could be due to a few things. Follow these steps below and if still no luck, send us a message via the chat icon and we'll be glad to help!
Monday 22nd November: issue detected preventing a small number of client account holders from accessing the mobile app. A new update was published to the App Store & Google Play to address this issue. Please check the App Store or Google Play to ensure you have the most up to date version of the app. If you are still unable to log in, please read the following:
Other reasons you may not be able to log in to the mobile app:
You are using an incorrect email or password
You will use the same email and password to access the SENPRO mobile app, as you do for accessing the web-version. It's worth checking you are using the correct log in details by logging in to the web-version (app.senprofessional.com/login).
If you are unable to log in to the web-version too, please reset your password. You can do this from here (app.senprofessional.com/login). We will send a password reset email to you if we recognise the email address. We recommend using a secure password manager like Last Pass. Please now try logging in using your email address and new password. If you are still unable to log in, please take a look at some of the other reasons below.
You have not activated your client account
When your nutritionist adds you to SENPRO, it is likely that you will have received an activation link via email, or they will have sent it to you manually. You must have activated your account and have created a password in order to access SENPRO. Once you've done so, you will then be able to log in to the web-version and mobile app using the email address and password used in the account activation process.
Your nutritionist has an unpaid subscription
Your nutritionist is required to have an active subscription with SENPRO in order for you to access SENPRO. If your nutritionist's subscription remains unpaid for any length of time, we may freeze their account until payment is made. During this time, your access to SENPRO as a client may be restricted. Please note, your data will not be lost during this time and access will be granted when your nutritionist settles payment.
Your nutritionist has inactivated your account
Your nutritionist can control whether you have access to SENPRO. When your nutritionist inactivates your account, you will be unable to log in and access SENPRO.
You're trying to log in as a nutritionist
The client mobile app has specifically been designed for clients only right now. If you are a nutritionist, you are therefore unable to log in to the client mobile app using your nutritionist log in details. We will be exploring a nutritionist version of the app in the future!
Still struggling to log in? Send us a message via the gold chat icon!