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I can't log in to the client mobile app
I can't log in to the client mobile app

How to log in, client mobile app

Sean Buxton avatar
Written by Sean Buxton
Updated over a week ago

This could be due to a few things. Troubleshoot using the steps below and if still no luck, please get in touch.

You are a coach

Remember, the mobile app is for clients of coaches only. If you are a coach, please continue using the web-platform.

You are using an incorrect email or password

You will use the same email and password to access the SENPRO mobile app, as you do for accessing the web-version. It's worth checking you are using the correct log in details by logging in to the web-version (

If you are unable to log in to the web-version too, please reset your password. You can do this from here ( We will send a password reset email to you if we recognise the email address. We recommend using a secure password manager like Last Pass.

Once you've reset your password, please try logging in using your email address and new password. If you are still unable to log in, please take a look at some of the other reasons below.

You have not activated your client account

When your coach adds you to SENPRO, you will have received an activation link via email. They may have sent you the activation link manually too. You must have activated your SENPRO account before accessing the mobile app.

Once you've activated your account, you will then be able to log in to the web-version and mobile app using the same email address and password as set up in the account activation process.

Your coach has an unpaid subscription

Your coach is required to have an active subscription with SENPRO in order for you to access SENPRO. If your coach's subscription remains unpaid for any length of time, we may freeze their account until payment is made. During this time, your access to SENPRO as a client may be restricted. Please note, your data will not be lost during this time and access will be granted when your coach settles payment.

Your coach has inactivated your account

Your coach can control whether you have access to SENPRO. When your coach inactivates your account, you will be unable to log in and access SENPRO. Please consult your coach in this scenario.

Still struggling to log in? Send us a message via the gold chat icon!

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